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Tilleyjewels Bride
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Store Policies
Opened 01.14.2014
70 items for sale

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Store Policies

All items listed and sold in this shop, including custom designs, are copyright of Meredith Tilley/Tilley's Custom Jewelry. Custom design work may later be reproduced in a similar or exact fashion for inclusion in the Tilleyjewels design line.

***U.S. SHIPPING***
Non-custom listed items will generally ship out within 3-4 days of purchase. If you are in a rush for your order, please contact me and I will do what I can to accommodate your request. For the shipping price indicated, I use USPS first class mail with delivery confirmation. Headpieces and larger orders will ship via USPS Priority Mail. I print out my postage through Paypal, so you should receive a confirmation email with the USPS tracking number. If you do not get that email, please contact me and I will send that information. If you wish to upgrade to a different shipping method (priority or express) please contact me for a rate quote.

***INTERNATIONAL SHIPPING***
I generally only ship international orders once a week since it requires a trip to the post office. For the shipping price indicated, I ship using USPS first class international mail. If you wish to upgrade to a different shipping method (priority or express) please contact me for a rate quote. All customs forms will be filled out accurately and truthfully--please do not ask me to mark your purchase as a gift or record a less expensive value for your item. The customer is responsible for any and all duties, customs fees and applicable taxes that may be incurred. Please do not purchase an item if it is restricted to ship to your location.

***REFUNDS AND EXCHANGES***
If you are not satified with your Tilleyjewels purchase, please convo or email me within 5 days of receiving your package to discuss what can be done to remedy the situation. Damaged items will be repaired or remade if possible (the original damaged item MUST be returned). Items returned for any other reason will be refunded in the form of a store credit.

DO NOT return a package without contacting me first for instructions. All returned packages must have delivery confirmation to protect both the buyer and the seller. Items must be returned with the original packaging (padded jewelry box, hang tags, etc.) and in unused/unworn condition. PLEASE NOTE--Illinois Health Department regulations specifically do not allow for the return of pierced earrings that have been worn.

Tilleyjewels makes every effort to accurately represent all items listed in the store. If you have questions regarding materials or sizing or colors, the best time to ask is BEFORE you make the purchase.

***SIZING AND ALTERATIONS***
Please inquire about alterations to any item BEFORE purchasing to insure that the changes you desire are possible.

All earring sizes listed are the TOTAL length from top to bottom of the earring, INCLUDING the post or ear wire. In most cases, I can swap out ear wires for posts, or vice versa, in the same material for no extra charge. If a piece is shown with silver plated wires, I can change them to sterling silver for a small fee. I keep a limited quantity of leverback earring findings in both sterling silver and silver plated on hand which can be substituted on most styles for an additional charge.

Necklaces and bracelets are properly measured on round mandrels--the size given reflects the INSIDE measurement of the piece with the clasp fastened. This may differ from the length of the necklace or bracelet when measured laid open from end to end--that measurement is not always accurate as the thickness and diameter of materials must be taken into account. If you require a piece in a different length than the size listed (either longer or shorter), please contact me and I will be happy to oblige if possible. There may be some instances where lengthening a piece is not possible if the materials are no longer available.

***CUSTOM ORDERS***
I will consider any custom requests and let you know if it is possible to do. Since custom requests vary so widely, completion dates and down payments will be discussed on an individual basis. Please include your deadline and location with your request.

***WHOLESALE***
Wholesale inquiries are welcome. Please contact me with your email address for a copy of my terms.